Returns & Exchanges

At CoffeeAM, we strive for complete satisfaction with every roast; however, due to the perishable nature of our products, we offer a 30-day window for returns or exchanges on non-perishable items and select coffee orders.

Return Process

• 1.
  Contact Customer Support

  Reach out to our team within 30 days of your purchase to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that all seals remain intact for coffee and tea products to qualify for a refund.

• 3.
  Affix Shipping Label

  Clearly mark the RMA number on the outside of the box and ship the package back to our roasting facility using a trackable shipping method.

• 4.
  Inspection and Refund

  Once our quality control team inspects the returned goods, we will process your refund or store credit minus any applicable shipping fees within 5-7 business days.